I am missing a product from my order, what should I do?
We may have sent your items in separate packages so please check your emails to see if any of your items will be arriving separately.
If an item is missing, please contact our Customer Care team with the order number and the missing item's name and number. We will get back to you within 24 hours.
I have an incorrect item in my order, what should I do?
Please contact our Customer Care team with the order number and the incorrect item's name and number. The team will sort out any issues with incorrect items straightaway.
What do I do if I receive a faulty item in my order?
If the item is damaged when you open the package, please take a picture and send it to our Customer Care team. There is no need to return the damaged items to us. We will send a new item to you free of charge.
Can I cancel my order with you after I have placed it?
You have up to 12 hours to cancel your order from the time your order is completed through email. Once the 12-hour period has passed, it's too late for you or our Customer Care team to cancel your order. If you cancel your order, we will refund what you paid through PayPal within 5 working days. For more information on how to return your order check our Shipping and Return
Will you refund the shipping charges on my parcel?
We will usually refund what you paid for your order but not the delivery charges (fee & tax where applicable). For more information check our Shipping and Return.
Can I amend my order with you after I have placed it?
You have up to 12 hours to amend your order from the time your order is completed through email. Once the 12-hour period has passed, it's too late for you or our Customer Care team to amend your order. Please contact our Customer Care team as soon as possible.
I have cancelled my order. When will my money be available again?
If you have cancelled your orders, then we will refund what you paid for your order but not the delivery charges (fee & tax where applicable) within 5 business days.
If the funds have not been released after 7 working days then please get in touch with the Customer Care team and we'll look into it further for you.
Fulfillment Errors vs. Customer Errors
Any returns or problems that occur because of an error on our part will be handled at our expense.
In the cases where customer would like to exchange or return a product without any defect or due to a wrong size being ordered, we cannot exchange the products as they are made to order.
We apologize for any inconvenience this might have cause. We are working hard to find a solution to this. In the meantime, thank you for your continuous supports.